What does 'Out of stock' mean? link
When we sell out of a specific item 'Out of stock' will be displayed next to that item. We do this to prevent large large amounts of items being held on 'back order' and you do not order an item assuming it is in stock when we have sold out.
Please note that when adding items to your basket 'Not enough stock' may also be displayed.
Are all items available to order actually in stock? link
This is a question we get asked regularly. Yes, all items available to order are in stock. However, if we take orders for more items than we have we will contact you immediately to let you know when we can deliver the item.
What does each order Status mean? link
We use the following order statuses on your account Order history page and in the emails we send you:
Your order payment has been accepted but we have not yet started processing your order.
We have started to pick the items you ordered from our warehouse and we will ship your order soon.
Your order has now been shipped either via Royal Mail or another carrier.
One or more of the items you have ordered are not in stock and we are waiting for them to be delivered to us. In this situation we will normally notify so that you can decide whether you wish to wait for these items or not.
Your order is ready for you to collect from our retail store.
You have already collected an order from our store.
Your order has been cancelled by agreement.
Your order has either been fully or partially refunded.
There are a few other statuses that sometimes appear to indicate your payment is still being processed by a particular card provider, but these are usually very temporary and 99% or all orders will have one of the Statuses indicated above.
Do I need to create an account to place an order? link
Yes, but the process is very simple and consists of simply providing us with your name, email address and a password during the Checkout process. This is the most basic information most websites require to process online orders.
Account creation benefits
- No need to re-enter your details next time you order
- Create multiple Wish lists to record favourite products or that you can forward to other people
- Automatic notifications when out of stock items are available again
Why do I have to verify my email address?
It is important to us that we have your correct email address so that we can communicate with you about your order. Asking to verify an email address prevents people supplying fake emails and discourages spammers.
Can I cancel or remove my account?
Yes of course. Simply contact us and we will remove your account from this website.