Delivery and Returns

All products on this website display the following package size indicators:

IndicatorDescription
Small Items - Any number of these items ordered together will incur one single shipping charge (weight limits may apply.) These packages are sent either via Royal Mail or an alternative Carrier of our choice.
Large Items - One or more of these items (including any Small Items) incur one single shipping charge (weight and size limits may apply.) These are sent via a Carrier of our choice.

See UK Small Items and UK Large Items sections below for more information.

UK Shipping Rates

LocationService
UK Mainland Standard £3.50 £9.00
Express £7.50 -
Economy - £6.00
Northern Ireland Standard £3.50 £20.00
Express £7.50 -
Channel Islands Standard £3.50 £25.00
Express £7.50 -
Isle of Man Standard £3.50 Call

Please note that some delivery addresses within the UK may be subject to a higher than standard delivery charge, for example Scottish Highlands or Islands. Higher UK charges for Northern Ireland & Channel Islands will be automatically added to your shopping basket once you are logged in to your account if the delivery address is in one of these areas.

We reserve the right not to supply goods at the rates listed above if the cost of shipping is much higher than the quoted price, in which case we will give you the option of paying the higher rate or cancelling the order.

UK Small Items

The choice of 'Standard' or 'Express' service is available at the time of ordering. Standard service is usually 3-5 working days (after dispatch) and Express service is usually 1-2 working days (after dispatch).

Deliveries are made any time between 7.30am & 5.30pm and may require a signature. If a signiture is required and no-one is available a card will be left at the delivery premises and the package can then either collected from the local Post Office or a new delivery date arranged via the carrier's website. In this situation a confirmation email from the carrier will be sent when the order is dispatched (please check your junk email folder). In some cases you will be able to arrange a re-delivery at no extra cost, but this is not always possible.

UK Large Items

The choice of 'Standard' or 'Economy' service is available at the time of ordering. Standard service is usually 1-2 working days (after dispatch) and Economy service is usually 3-5 working days (after dispatch).

Deliveries are made any time between 7.30am & 5.30pm and require a signature. If no-one is available a card from the carrier will be left at the delivery premises, this is sometimes backed up with some other form of attempted delivery proof like a dated & timed photo of the premises. This constitutes a delivery attempt. You will then have 3 working days to arrange collection of the goods from the local depot or to re-arrange delivery via the carrier's website. In this situation a confirmation email from the carrier will be sent when the order is dispatched (please check your junk email folder). In some cases you will be able to arrange a re-delivery at no extra cost

Oversized Items

Approximate size limits for fixed price shipping rates shown above:

  • Long Box 1 - 185cm(l)x25cm(w)x25cm(d)up to 25 kilo. (Most Rods, Poles etc.)
  • Heavy Box 2 - 60cm(l)x40cm(w)x40cm(d)up to 25 kilo. (Other goods)

Multiple Parcels

Due to the high cost of carriage to the Channels Islands and some other UK adresses including Northern Ireland, if your order requires us to send it as more than 1 parcel, for example a very long item and a large bulky item is ordered, then a higher carriage charge may be needed. If this is the case we will contact you before dispatching the order.

Important

  • If you ask to leave the delivery in a 'safe place' either via our website or via the carrier, Benwick Sports will not be responsible for any loss. Carriers will always record this request on their system.
  • If goods can't be delivered (and you are unable to collect them) they will be returned to us. In the case of Large Items this will incur an additional handling charge of £10.00, which is payable by you.
  • If goods are returned to us because they cannot be delivered then you will be liable for the cost of re-delivery
  • Any package that shows signs of damage on delivery must be signed for 'Damaged' by the customer or refused delivery. It will then be returned to us at no extra cost.
  • If goods go missing while being shipped we cannot put in a claim with Royal Mail or a Carrier for at least 15 working days
  • We cannot send items using a BFPO address as this system is only for family mail
  • Working days do not include weekends or Bank Holidays

For all International deliveries the customer is responsible for paying any taxes, duties or Carrier admin charges on receipt of goods - see Delivery Duty Unpaid (DDU) FAQ for more information.

All products on this website display the following package size indicators:

IndicatorDescription
Small Items - Any number of these items ordered together will incur one single shipping charge (weight limits may apply). These packages are sent either via Royal Mail or an alternative Carrier of our choice. Delivery can take up to 15 working days (excluding public holidays) from the date of dispatch.
Large Items - One or more of these items (including any Small Items) incur one single shipping charge (weight and size limits may apply.) These are sent via a Carrier of our choice. Delivery usually takes 7-10 working days (excluding public holidays) from the date of dispatch.

Fixed Shipping Rates

We offer fixed shipping rates to the following countries:

Zone/Countries
Zone A - Austria, Belgium, Bulgaria, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Romania, Spain £15.00 £20.00
Zone B - Luxembourg, Netherlands, Poland £15.00 £25.00
Zone C - Portugal. Slovenia, Sweden £15.00 £30.00
Zone D - Czech Republic, Estonia, Latvia, Lithuania, Slovakia £15.00 £35.00
Zone E - Republic of Ireland £15.00 £10.00
Zone 1 - Norway Request Quote
Zone 2 - Switzerland £15.00 £35.00
Northern Ireland UK rate £20.00

Some remote delivery addresses within the countries listed above may be subject to a delivery surcharge. If this is the case we will contact you before dispatch if extra postage is applicable. If in doubt contact us before ordering.

Shipping Rates for Other Countries

If your country is not listed above then we may still be able to ship to you:

  1. Check if your country is available in the drop-down list when you enter your delivery address via the Checkout process. If it then you can use the Request Quote option to get a shipping quotation for the items in your basket.
  2. Alternatively, please contact us with your Basket Ref. displayed via the Checkout process.

USA, Canada and South America

Unfortunately we are unable to ship to the USA, Canada or any South American countries due to insurance restrictions. The high premiums involved to cover the cost of the different legal system in these countries make it uneconomical to ship to these areas at this time. Should we find a more reasonable insurance quote for shipping to these countries we will re-add them to the list of areas we can ship to. Apologies for any inconvenience caused to these USA & Canadian customers.

Oversized Items

Approximate size limits for fixed price shipping rates show above:

  • Long Box 1 - 185cm(l)x25cm(w)x25cm(d)up to 25 kilo. (Most Rods, Poles etc.)
  • Heavy Box 2 - 60cm(l)x40cm(w)x40cm(d)up to 25 kilo. (Other goods)

Multiple Parcels

Due to the high cost of carriage to some adresses if your order requires us to send it as more than 1 parcel, for example a very long item and a large bulky item is ordered, then a higher carriage charge may be needed. If this is the case we will contact you before dispatching the order. If in doubt please contact us for a quote before ordering.

Important

  • Deliveries often require a signature. If this is the case and no one is available to sign for your package then you will be contacted by your postal service or carrier to arrange re-delivery.
  • If the postal service or carrier is unable to deliver the goods for any reason then they will be returned to us and you will be liable for any re-delivery charges.
  • If goods go missing while being shipped we cannot put in a claim with Royal Mail or a Carrier for 15 working days.

Please contact us to arrange the best way to return any goods which we supply incorrectly or which are faulty.

We will either refund customer postage (up to the value we charged on the order) or arrange collection.

Any goods which are returned for any other reason including returns under the distance selling regulations must be returned unused and in the original packaging. The customer must pay return postage costs. We always advise sending goods to us ‘tracked' and insuring them against damage or loss. If you are unsure please contact us first.

We will not refund return postage costs more than you originally paid unless agreed in writing.

Prices shown exclude Tax

If you are viewing this website from outside the UK or you are delivering goods to an address outside the UK then all prices displayed on this website will automatically will be shown excluding tax.

Taxes and Duties Payable

For any orders delivered outside the UK you are responsible for paying any taxes or duties due in your own country related to the order, plus any admin charge added by the Carrier (see below for details).

In most cases these will be payable directly to the Carrier locally before delivery of goods.

Taxes

This is your local VAT rate which will be between 17% & 27% depending on your country.

Duties

This is a levy charged by your local customs. This is usually up to 2% of the order value, however this can be more.

Admin charge

This is a fee you will pay the delivery company for collecting the payment. Royal Mail delivery partners usually charge £6-10 in Euros and UPS usually charge £10-15 in Euros, however this amount could be more.

Failure to pay these taxes, duties and admin charges in the delivery country may result in the delivery being returned to Benwick Sports and in this case you would be liable for outward delivery and return freight charges.